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We’re still open for Rolls-Royce & Bentley parts orders!

IntroCar continues to remain open for all Rolls-Royce & Bentley part orders – both for online and telephone order business – and we are carefully monitoring the COVID-19 situation, trying to keep abreast of the latest developments internationally and how it affects our daily operations. Of utmost importance is the health and well-being of our staff, customers, and suppliers, and we wish to ensure that everyone is safe, remains healthy and the business is able to weather the economic uncertainties that may present themselves.

“Every single day we are dispatching orders for Rolls-Royce & Bentley parts orders, with little to no disruption to dispatch times”

The majority of our staff are now working from home and are able to take orders and answer your queries largely as normal, whilst isolating themselves and their families.

For those who need to be working on site, we are adopting social distancing and additional safety measures but order fulfillment operations are functioning normally. We have been able, through the good offices of our well-motivated staff, to avoid delays at this stage and we will keep you advised on any amendments to the expected time of dispatch.

Our most recent update from our couriers is that they are still operating at virtually normal levels. Cargo is still moving across borders. Our usual international courier partners are DHL, and they have made some price increases to cover additional cost caused by the lack of access to passenger networks. They are now operating using their own planes or other commercial flights. We note that this has altered some routes and may cause longer than normal transit times. Our couriers are still collecting daily & delivering from any business address that is open. They have indicated that there may be a staff shortage at some point due to individuals falling ill or self isolating which may delay collections and again we will update you should this affect order dispatch. 

Orders may be placed in the usual manner but using email or placing orders online is helpful if you can possibly do so via our website. Should you call and be unable to speak to the salesman, please leave a message as instructed and you will receive a call back very quickly.

There are some minor delays of supplies for factory Original Equipment (OE) due to fewer staff operating the main warehouse at Bentley Motors, but no serious delays are being experienced. Where not already in stock there may be a small impact on your order dispatch until our normal supply is resumed. 

We hope that you are staying well and you and yours remain safe during this time, which is the most important thing of all.

Thank you for your continued support.

We wish you, your families and your cars all the best.

The IntroCar team

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